Thank you for shopping at Fogey Unlimited. This Returns & Refund Policy (“Policy”) outlines our procedures regarding returns, exchanges, and refunds for purchases made on our website.

1. Returns and Exchanges:

  • We accept returns and exchanges within 30 days of the original purchase date. To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it.

2. Return Process:

  • To initiate a return or exchange, please contact our customer service team at orders@fogeyunlimited.co.uk to request a Return Merchandise Authorization (RMA) number.
  • Once you receive your RMA number, please securely package the item and include the RMA number on the outside of the package.
  • Ship the item back to us using a trackable shipping method. The customer is responsible for return shipping costs unless the return is due to a defect or error on our part.

3. Refunds:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If your return is approved, a refund will be processed to the original method of payment within10 business days. Please note that shipping costs are non-refundable.

4. Exclusions:

  • Certain items, such as personalized or customized products, gift cards, and clearance items, may not be eligible for returns or refunds unless defective or damaged upon receipt.

5. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately at orders@fogeyunlimited.co.uk with your order details and a description of the issue. We will work with you to resolve the problem promptly.

6. Restocking Fee:

  • A restocking fee may apply to returns or exchanges for reasons other than product defects or errors on our part. The restocking fee will be deducted from your refund amount.

7. Return Shipping Address:

  • Fogey Unlimited
    Pencarrow
    Leddington
    Dymock
    Gloucestershire
    GL18 2EG

8. Contact Information:

  • If you have any questions or concerns regarding our Returns & Refund Policy, please contact us at orders@fogeyunlimited.co.uk.

By making a purchase on the Fogey Unlimited website, you acknowledge and agree to abide by this Returns & Refund Policy.

RETURNS & SHIPPING POLICY

HOW DO I RETURN?

  • Please contact us for a return authorisation: orders@fogeyunlimited.co.uk

  • Follow the return instructions provided and select the items you wish to return

  • Once your request is approved, you will receive a confirmation email with return shipping guidelines

WHAT ITEMS ARE RETURNABLE?

You can return items within 14 days of receiving your shipment, provided they meet the following conditions:

  • Items must be in original condition

  • Clothing must be unworn and unwashed

  • Items must be in the original packaging

  • Original shipping charges are non-refundable

HOW SOON WILL I GET MY REFUND?

  • Once your return is received and inspected, we will notify you via email

  • If approved, your refund will be processed via your original payment method within 10 working days

  • The same time frame applies for exchanges or store credit

 

SHIPPING INFORMATION

SHIPPING PRICES

Shipping costs vary based on parcel weight, destination, and contents. Prices start from:

  • UK: £4.50

  • Europe: £16.00

  • Rest of World (ROW): £23.00

We offer tracked or urgent shipping options (extra charges apply).

SHIPPING DESTINATIONS

We ship worldwide.

ESTIMATED DELIVERY TIMES

  • UK: 3 to 5 working days

  • International: Up to 10 working days (subject to customs clearance)

  • Sales and holiday periods may cause delays—please allow extra time

  • Some countries may experience longer delays depending on their local customs process

  • Delivery may take up to 25 working days in rare cases

Orders to the UK are shipped with Hermes or Royal Mail.
Orders to ROW are shipped with Parcelforce, DPD, UPS, or Hermes, and may be handed to local courier services upon arrival.

NEXT DAY DELIVERY (UK ONLY)

Guaranteed next-day delivery is available for UK orders placed Monday–Friday between 8am–3pm. These are processed the same day and shipped within 24 hours.

ORDER TRACKING

To check your order status, contact our customer service team at orders@fogeyunlimited.co.uk

CUSTOMS, DUTIES, AND DELIVERY ISSUES

 

  • International orders may be subject to customs duties, taxes, or import fees, which are not included in the shipping cost and are the customer’s responsibility.

 

  • It is a legal requirement for us to declare the actual value of goods (excluding shipping) on customs forms.

 

  • When ordering from us, you are considered the importer of record and must comply with local laws and regulations.

 

  • If you fail to pay customs charges, or if an issue with delivery arises due to an incorrect or restricted address (e.g., PO Boxes or mail forwarding services), any costs incurred will be your responsibility.

 

  • In cases where customs refusal or address issues result in the parcel being returned and a refund is granted, we reserve the right to deduct the original shipping fee from the refund amount.

 

  • We are not liable for delays caused by customs authorities.

PART SHIPMENTS

Larger orders may occasionally be shipped in multiple parts if one or more items are out of stock. If this occurs:

  • A note will be included detailing which items are pending

  • Any remaining items will be shipped at no additional cost

Still Need Help?

·       Call Us

Call our customer support team

+44 (0)1531 890996

·       Or Email Us

Email our customer support team orders@fogeyunlimited.co.uk

·       Operating Hours

Monday – Friday

09:30 to 17:30

 

Website Terms and Conditions

Welcome to Fogey Unlimited. These Website Terms and Conditions (“Terms”) govern your use of our website and services. By accessing or using our website, you agree to be bound by these Terms.

1. Use of Website:

  • You agree to use the Fogey Unlimited website for lawful purposes only and in accordance with these Terms, applicable laws, and regulations.

2. Intellectual Property:

  • All content, logos, trademarks, and intellectual property displayed on the Fogey Unlimited website are the property of Fogey Unlimited or its licensors. You may not use, reproduce, or distribute any content from our website without prior written consent.

3. User Accounts:

  • Some features of our website may require you to create a user account. You are responsible for maintaining the confidentiality of your account information and agree to notify us immediately of any unauthorized use of your account.

4. Product Information:

  • We strive to provide accurate and up-to-date product information on our website. However, we do not warrant the accuracy, completeness, or reliability of any product descriptions or information provided.

5. Orders and Payments:

  • Placing an order on our website constitutes an offer to purchase products or services. All orders are subject to acceptance and availability.
  • Payment for orders must be made using the payment methods accepted on our website. We reserve the right to refuse or cancel any orders at our discretion.

6. Delivery:

  • Please refer to our Delivery Terms and Conditions page for information on delivery policies, timeframes, and charges.

7. Limitation of Liability:

  • Fogey Unlimited shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use of our website or products/services purchased through our website.

8. Links to Third-Party Websites:

  • Our website may contain links to third-party websites or resources. These links are provided for your convenience only, and we are not responsible for the content, products, or services offered on third-party websites.

9. Amendments to Terms:

  • Fogey Unlimited reserves the right to update or modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting on our website.

10. Governing Law:

  • These Terms shall be governed by and construed in accordance with the laws of England, without regard to its conflict of law provisions.

11. Contact Information:

  • If you have any questions or concerns regarding these Terms, please contact us.

By using the Fogey Unlimited website, you acknowledge and agree to abide by these Terms and Conditions.