Returns & Refund Policy

Thank you for shopping at Fogey Unlimited. This Returns & Refund Policy (“Policy”) outlines our procedures regarding returns, exchanges, and refunds for purchases made on our website.

1. Returns and Exchanges:

  • We accept returns and exchanges within 30 days of the original purchase date. To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it.

2. Return Process:

  • To initiate a return or exchange, please contact our customer service team at orders@fogeyunlimited.co.uk to request a Return Merchandise Authorization (RMA) number.
  • Once you receive your RMA number, please securely package the item and include the RMA number on the outside of the package.
  • Ship the item back to us using a trackable shipping method. The customer is responsible for return shipping costs unless the return is due to a defect or error on our part.

3. Refunds:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If your return is approved, a refund will be processed to the original method of payment within10 business days. Please note that shipping costs are non-refundable.

4. Exclusions:

  • Certain items, such as personalized or customized products, gift cards, and clearance items, may not be eligible for returns or refunds unless defective or damaged upon receipt.

5. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately at orders@fogeyunlimited.co.uk with your order details and a description of the issue. We will work with you to resolve the problem promptly.

6. Restocking Fee:

  • A restocking fee may apply to returns or exchanges for reasons other than product defects or errors on our part. The restocking fee will be deducted from your refund amount.

7. Return Shipping Address:

  • Fogey Unlimited
    Pencarrow
    Leddington
    Dymock
    Gloucestershire
    GL18 2EG

8. Contact Information:

  • If you have any questions or concerns regarding our Returns & Refund Policy, please contact us at orders@fogeyunlimited.co.uk.

By making a purchase on the Fogey Unlimited website, you acknowledge and agree to abide by this Returns & Refund Policy.

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