HOW DO I RETURN?
- Please contact us to get a returns authorisation firstname.lastname@example.org
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved
WHAT ITEMS ARE RETURNABLE?
You can return your items within 14 days of receipt of your shipment.
- They must be in original condition
- For clothing, unwashed and unworn
- In the original packaging
- Original shipping charges are non-refundable
HOW SOON WILL I GET MY REFUND?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
- Your refund will then be processed, and a credit will automatically be applied via original method of payment, within 10 working days.
- The same time frame goes for the exchanges and credits.
Shipping charges are subject to the weight, destination and total contents of the parcel. Our prices start from the following:
- UK = £ 4.50.
- Europe = £16
- ROW = £23.00
We offer tracked shipping or Urgent shipping (at an additional cost)
We deliver worldwide
Estimated Shipping Times
Orders made during the sales and bank holiday periods may take longer to process and result in your delivery being slightly delayed. Please bear with us.
Please allow 3 to 5 working days for parcels to be delivered within the UK, and 10 working days internationally (subject to payment card authorisation and stock availability). Some countries can experience delays dependant on their individual customs regulations. In such cases the relevent customs office should contact you directly. All dates quoted for delivery are estimated delivery dates and may be subject to change due to external factors. It may take up to 25 working days for you to receive your order.
Orders to the UK are shipped with Hermes or Royal Mail
Orders to ROW are shipped with Parcelforce or DPD or UPS or Hermes and may be handed to local courier groups once in the destination country.
Next Day Delivery
We offer a guaranteed next day delivery service for UK orders are processed on the day they are received (during 8am-3pm) and are shipped within 24 hours, usually arriving the next day.
If you would like to know the status of your order, please contact our customer service team email@example.com
It is a legal requirement to declare the actual value of goods (excluding shipping charges) contained in all packages sent outside the United Kingdom. Shipments may be subject to import duties and taxes, which are levied once a shipment reaches the destination country. Additional charges for customs clearance must be paid by you. Customs policies vary from country to country, so you should contact your local customs office if you require more specific information. Please note that when ordering from us you are considered the importer on record and must comply with all laws and regulations of the country in which you are receiving the goods.
Occasionally we will ship orders incomplete – this will usually happen with larger orders when one or two items are out of stock. Should this happen, your order will contain a note specifying which items are missing, and instructions on delivery. All split delivery items will be shipped at no additional cost.
Still Need Help?
· Call Us
Call our customer support team
+44 (0)1531 890996
· Or Email Us
Email our customer support team firstname.lastname@example.org
· Operating Hours
Monday – Friday
09:30 to 17:30